Hello, my name is

Jason Khonsavanh

I’m a Patient Access Representative pursuing the field of information technology 

01.

Experience

Patient Access

Managed 100+ inbound calls and live chat requests daily, scheduling thousands of patients with a sustained 96%+ customer satisfaction rating. Proactively managed and resolved patient scheduling conflicts through one-call resolution, working cross-functionally with various departments to ensure seamless appointment coordination. Maintained a prominent level of productivity, enhancing team efficiency by approximately 50% compared to earlier partnerships. Collected and verified patient demographic, benefit, and financial information while ensuring accuracy and compliance with HIPAA laws. Navigated multiple complex company infrastructures with little to no supervision, efficiently directing members and providers to the correct departments.

Help Desk/Commission Analyst

Responded to a high volume of emails and calls regarding client issues, utilizing agent portal to provide support with password resets and account creation. Managed inquiries through email, phone, and ticketing systems while documenting clear and concise trouble tickets. Applied logical problem-solving to reconcile commission discrepancies and ensure timely resolution of agent concerns. Collaborated closely with commissions and sales teams to reconcile monthly commission files, ensuring timely and accurate payment exceeding over $300,000 to agents monthly.

Sales

Consistently surpassed monthly sales quotas, earning recognition as a top 5% sales representative and contributing to over $500,000 in monthly revenue through effective outbound lead generation and customer engagement. Maintained detailed records of customer communications to ensure smooth follow-up and resolution. Initiated outbound calls to generate leads, showing rapport with clients and delivering exceptional customer service.

Outbound/Inbound Call
0 K
Tickets
0 +
Commissions Compiled
0 +
Appointments Schedule
0 K

02.

Technical Skills

  • EHR Systems
  • Microsoft Office
  • Virtual Machine
  • HIPPA
  • ServiceNow
  • Linux/Windows

03.

Core Competencies

  • Trouble Shooting
  • Effective Listening
  • Critical Thinking
  • Multitasking
  • Incident Management
  • Claims Research

04.

Client Hospitals

Here is a list of the few hospitals ive worked with.

05.

Let’s talk

If i am worthy candidate please do reach out to me, i look forward to the oppurtunity to be able to speak with you.

Phone Number:  727-400-0050

Email: [email protected]